Addressing the Workplace

by Robyn

I have, in one form or anther been working in the service industry since I was 15. I started off working in a restaurant kitchen, then at deli counter, followed by a grocery store, and for the last four years, I have busted my balls for a little company known at Boston Pizza.

This company, according to profilecanada.com has sales that range between $500 Million and $1 Billion, and employs over 16,000 people. I am one of them. Now I don’t know how accurate the information on profilecanada.com is, nor can I say that it’s a reliable source, but I do know that Boston Pizza earns lots of money. They are one of the most popular chain restaurants out there. They put Pizza Hut practically out of business in a matter of a few short years. With even the most basic knowledge of the money they earn, it’s easy to conclude some of they things they can afford. One of those is putting money into outsourcing proper training programs to teach their managers how to communicate with their staff. Too bad, they haven’t made that investment yet.

I don’t serve because I love the work. I serve because I have amazing co-workers, and we’re all there for the same reason – to make a quick buck.

If I was to be summed up on one word, it would probably be opinionated. I always have an opinion about something, and in many cases I’m rather vocal about it. I try not to be crude, or crass, or outright mean to people’s faces, but yes, it happens from time to time. Never in my life, until now have I done this. I’m more prone to bitching, complaining, whining and stomping my feet with the faint hope that someone will take notice and make some sort of change. Of course, no matter how much I make a stink about things in the workplace, things don’t change, and yesterday was the final straw that broke the camels back.

So this morning, I picked up the phone and called Boston Pizza Head Office to make a formal complaint about communication issues at my store. Or rather, lack of communication?

It’s sad to know that I can count, for every shift that I have worked in probably the last 2-3 weeks where something was not properly communicated by management to myself as well as co-workers. This has caused stress & confusion amongst staff, which results in poor customer service and me making no money.

I was yelled at last night for not attending to a table after they had been sitting, unattended to, in the restaurant for over 15 minutes. The reason I didn’t go to them was because they had been seated in my co-workers section. Too bad, my co-worker had been cut for the evening and management had just forgotten to tell me this. Just like they forgot write me into the floor plan for that evening and left my co-worker to get upset thinking the closer wasn’t coming in. Just like they forgot to tell me my relief wasn’t coming a few weeks ago and I missed the first 2 hours of a staff appreciate party, which I ended up ditching because I was so upset over the whole thing. Just like I got screwed into working an 11 hours shift because they forgot to tell the closing supervisor I was working a split.

It’s been one thing after another, and it happens on every shift. And if I’m not working several hours beyond what I should be, I’m usually being yelled at for something that isn’t my fault. Something that could have been avoided with communication. Some people have told me to quit, or transfer to a different store. My boyfriend really wants me to quit (he’s the one who has to listen to my end of shift rants).

I’ve dedicated over 4 years of my life to this company. It’s allowed me to survive living on my own while still in school, financed several trips, given me valuable work experience, and I’ve gained some really good friends and work references. I’m hoping that by having made the call, I’m giving them the benefit of the doubt. Get your shit together or I’m jumping ship. If things don’t change, I’m leaving and finding something else, where they will treat me like a human being, and not a gypsy mind reader.

The gratification of making that few extra bucks is nothing when you feel like a mistreated animal half the time.

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4 Comments to “Addressing the Workplace”

  1. That’s unfortunate. Sounds like a serious lacking in management training.

  2. Wow, wait- where did you get the rolling papers for the coins? You are so organized! I usually just pile them up to count then put it in a ziplock with a post it of the total amount.

    • lol, you can get them free from your bank. Or at least I can get them free from my bank (Royal Bank of Canada) or you can usually get a big bag of coin rollers at the dollar store.

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